Dear Sir, I want to apologize for the experience your daughter had with my organization. I take full responsibility for contracting with an unreliable carrier and while I made no promises that your daughter’s vehicle would arrive on a certain day, I do agree that the carrier acted unprofessionally and delivery was made unacceptably late. Once notified of the delays, I did offer a rental car to your daughter until her vehicle arrived. I was told that it would not be necessary as the vehicle was being delivered in 2 days and friends could chauffeur her around for those remaining days. I would like the opportunity to clarify a few things for the auto transport community. First, the poster is not my customer but rather my customer’s father. My customer, Elizabeth, wanted to be on all sides of the transaction. This is usually not an issue unless you are driving in another car to the destination address. Problems arise when we have a limited number of days to pick up the vehicle before the customer leaves town, while at the same time ensuring that we do not arrive prematurely to the delivery point – and thus arriving prior to our customer arriving. It is even more difficult when we are delivering to a destination that is not the carrier’s final destination, but rather is a point along the carrier’s route. Elizabeth wanted to release the vehicle in Woodstock, New York, drive across the country with her friend in another vehicle, and then also be the one to receive the vehicle in Weber, Utah. I informed her that due to these restrictions many carriers were unwilling or unable to accommodate her needs. Essentially, we had a 2 day window, over the weekend, to get the vehicle picked up. If we had a few more days, we could have picked from a larger and more familiar pool of carriers. We had a choice to use a carrier who was less well known to us or to potentially ruin our customer’s travel arrangements. I made the decision, based on feedback from other brokers, to use Man’s Auto Transport. I had checked on the transport after the vehicle was initially picked up in Woodstock, NY. According to the carrier, all was moving along smoothly and he was on track to deliver the vehicle as agreed. After this conversation, problems began with the truck’s transmission while in Pennsylvania. The truck was not able to climb steep hills. This problem persisted throughout the transport. Mechanics along the route were unsuccessful in discovering the cause of the problem and this led to more delays. Since we move almost 100 cars each month, we ask each customer to call if they have any problems, questions or concerns. We did not, and to this point still have not, heard from the customer regarding any issues.