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1st Choice Shipping Submitted this response.
Response Date: 7/21/2009 12:10:00 PM
Two extra weeks car rental?? I am confused by this post...
Jennifer booked her order on the 7th of July and we had her car scheudled for pick up on the 8th or 9th of July. During the cross country trip the truck had major mechanical difficulties and was running late. Jennifers original dates for delviery were July 17th or 18th. Here we are on July 21 and she is posting this review and her car is on the East coast now ready for delviery. She did not contact our office, until after she posted this review. Her email stated, pay for my rental car and I will remove this review. Before this we had not even heard from her. She states emails and calls were ignored, there were none.
As for as her change of quote goes, she got an automated quote, when she call we updated the quote...THEN she placed her order. She make it sound like we did a switch on her or something, which was so not the case.
We apologize for her delays, but we are honest here, it does happen to one out of about hundred cars we ship each month. Drivers do have delays at times and there is not a lot we can do about it.
Here is the only advise we can give future customers...IF YOU ARE MOVING ACCROSS COUNTRY DO NOT WAIT UNTIL DAYS BEFORE YOUR MOVE TO SCHEDULE YOUR AUTO TRASNPORT!