Sorry that you feel that way Jeff,You know that you had the option to choose an enclosed carrier but you still choose an open truck (We always advise the customer to choose an enclosed truck if weather is bad)I think Jeff our review speaks for itself.I am not denying you as my customer.First,if we offered a bad customer service..You would not go with the company in the first place.Everytime you called,I was there to answer your phone.We have all your email to us and you even mentioned that you are going to contact your credit card company to dispute the charge cause you pay the full amount which we did not even charge you a 3 percent fee that ALL BROKERS ARE DOING.We have paid the trucker and in the end we are the one getting punished for the wrong doing of something that we did not even do.WE ARE A VERY HONEST COMPANY and we always listen to 2 sides of the story.We will absolutely fight this to the end cause as far as we are concern,we have done our part and even helped you out but service rendered by us and even by the trucker in delivering your car and not getting paid in the end is absolutely WRONG..2nd,If you have read the condition report..It always state there that the moment you sign the bill of lading upon delivery that you understand that there is no damage on the vehicle,The carrier even faxed us the condition report that YOU have signed and we even forwarded this to their insurance company as well.3rd.It was not a damage on your vehicle.It was a scratch on the bumper and you emailed us the picture and there's a big difference between the two.