The truck with our vehicle arrived and I selected a delivery point in front of our hotel that was very well lit. The driver stated that he could not get his truck in to that area and selected a street with no lighting. He exited the truck carrying a crow-bar saying "Do you have the check?" I handed him the check which he studied for a long time and then began to unload the car. I told the driver of the truck that I did not feel comfortable taking possession of the car in the dark and that I need to inspect it in the daylight. I immediately noticed damage to the rear drivers side quarter panel. I told my wife to get the camera. I told the driver about the damage and told him that he must note the damages on the Bill of Lading and he becomes agitated saying he has no paperwork for us and no place to reflect any damages. He says "the dents were probably there when the car was picked up." We said absolutely they were not as the car is brand new with only 2,300 miles on it! He says well you have to take it up with 'Harry'. He went to the truck and returned saying "he just talked to Harry and Harry says to call him in the morning and he will get you fixed up". He became agitated again when we continued to look over the car. He again said there is no paperwork for us to keep. He stated that "all he does is deliver and collect. Call Harry". Called A AAAdvantage Auto Transport and got voicemail - left a message regarding the situation and asked to be called in the morning. We went outside that morning to survey the damage in the light. We noticed the damage was much greater that it seemed in the dark by the light of only our headlights. We took numerous photographs of the damage. We then got into to vehicle to only be shocked again by seeing grease and oil all over the doors, seats and glove compartment. We then went to spray off the dirt and road grim on the outside of the car and were shocked again to find more damages. The damage to the rear drivers side also included the drivers side door as well as the drivers side and passagers side front fenders. As well as the drivers side roof there is a dent. Also the wheels on the passengers side were both scratched. All the scratches were made by something red - which happens to be the color of the car carrier that transported our car.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
500
Quote or Order Cost:
$500
Car Condition
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