I was told to have the car ready for pickup on Dec. 14 so it could be delivered before Christmas--they didn't say what year. On pickup day I called and found that my job had not even been assigned--days later I found that it was because my job had been "underbid." If they had called, I would have paid more. They never call. The car was not picked up until Jan. 5 and was delivered on Jan. 13--almost a month from the date it was supposed to have been picked up. I had to rent a car for two weeks. There was never an apology or a real explanation of why they operated as they did. They did not seem to care and seemed annoyed that I was upset. Finally, as a "good will gesture" they refunded $100. This was a small percentage of the rental cost. They deserve all the negative comments listed below by others. Also notice that they get so many complaints that they no longer respond.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
PK15U262674
Quote or Order Cost:
$850
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