I'm surprised to see other people with my same situation. We were fully billed 4/17/09 from my account $700. The scheduled pick up date is 4/23. We were told that the driver is running late by a day or so. Right then and there, John was already rude. 4/24, we called to confirm again, but couldn't get hold of Laura. We asked for a call back, but we did'nt get a call back, not even a courtesy call. So we called 4/25, a saturday to follow up. The whole time, we were calm and not irrationaly tempered at all. 4/27, we called again to know if they can pick up the car, John was so rude that he even managed to hung up on us. I called again very calm, to atleast probably get a more reasonable conversation, I was told that they're going to call if their driver calls. We're leaving for Illinois soon, and it's already a hassle to be needing to rent a car for the few days that we won't be able to drive our own car when we get there. I can't believe I got scammed! I was adviced by another shipping company to call my bank, then call the attorney general of new york!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
04051
Quote or Order Cost:
$700
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