Pickup dates are not exact. Our drivers have 10 deliveries and 10 pickups each trip. The dates that are provided are estimated. We need a 3-day window for all pickups. If the customer was charged by the broker for an exact pickup, we were unaware of this. We do not promise one day pickups. Also, the customer was informed about the delay by the driver and was informed for pickup 1 day in advance. Our drivers do a full inspection during pickup of the vehicle. Customers are responsible for making sure that the car is in the same shape during delivery. If there is a damage upon delivery of the vehicle, the customer must inform the driver right away to avoid future problems. Also, our drivers only driver the vehicle on and off the truck. They do not listen to music inside the cars, therefore it is impossible for them to blow the speakers. Customers need to thoroughly inspect the vehicles when delivered to avoid such problems.