Company Response Review Report Review
Took my Saleen for a Joyride

Lonnie Larkan Submitted this review about A Unique Transport
Review made Live: 1/19/2007 5:57:00 PM

I have a 2006 Saleen mustang. It cost me just over 60k. I shipped it because I didnt want to abuse it by the harsh driving from coast to coast. I booked with Angels transport, they contracted it to A Unique transport.

I have a kenwood GPS unit installed in my car, I zero'd it when intermediate driver came to take my car to the shipping yard. ( I was not expecting this, I thought the acutal driver was picking it up, so I was told.) Anyway, I showed the gps to the driver that it was zero'd out. I then changed the display off of the the gps screen, so someone wouldnt think to reset it. Once my car finally arrived in Florida, the very first thing I did was to look at the GPS. it showed the car had travelled 19.6 miles, with a maximum speed of 101 MPH. I showed this to the driver that delivered my car, (I also wrote the info on the paperwork BEFORE I and the driver signed it)he siad he just loaded it at the yard in Glendale Ca, and it never left the trailor after that,so that would indicate that someone at the yard took my car for a ride. I called A Unique to complain, I was told that I was liar and that they did not drive my car. I am filing a claim with the Better Business Bureau, but know that will go uninvestigated. the Moral of this story is , if you have a car you value ; DO NOT TRUST IT TO A UNIQUE. They have dishonest people working for them, and the owner and claims person are quite rude.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
825723
Quote or Order Cost:
$1725

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Mike from A Unique Transport Submitted this response.
Response Date: 10/19/2007 11:49:00 AM
At the time of this specific transport, my company was surprised at such a rating, as well as this claim that any one of our drivers had driven the vehicle to a point of 19.6 miles. Initially, the first thought on my mind was, no problem, we will take care of the customer’s request as long as we have evidence. I spoke to the customer and made sure they knew that they would be reimbursed as soon as I had the GPS printout of the claim. The customer said, “You think I’m lying to you?” Which is a very unprofessional way to ask for reimbursement? After a while of asking for the printout and more information on the transport, I decided that this customer had absolutely no legitimate answer or proof of the claim they were making. Therefore, there was nothing else we could do for the customer. LEO A Unique Transport