Our company is a carrier company. We are not National Transport. It is not our fault that National did not answer phone calls or contact the customer because that is not our company. Also, we were scheduled to deliver the car, and we let the customer know a day in advance that we would be delivering. Unfortunately, the truck had a mechanical problem and he had to stop in order to get it fixed. We contacted the customer the next day to let them know that the driver had a problem with his truck, and he would not be able to deliver. The driver had to wait for the mechanic shop to order parts, so we let the customer know we are not sure when the truck will be done, but we will keep them updated. The driver ended up having to wait 2 days for the parts, and another day for them to fix the truck. We kept the customer updated, but they were angry about having to wait. It is not our fault and there was nothing we could have done to make the transport faster. We did our best to keep the customer updated and get them their car as soon as possible. Also, our trucks are too big to maneuver, therefore they cannot get into residential areas. We need to deliver on big streets to avoid the risk of damages. It is very common for car haulers to unload cars in the middle turn lane.