Review Report Review
Another A-1 Auto Ripoff!

Mike Submitted this review about A1 Auto Transport
Review made Live: 5/17/2004 11:20:00 AM
Do your Homework! I did not, After you look at the "Terms and Conditions" page on A-1 Auto Transport in Carson City NV, you would be dumb to use them.

This company is not a good company, and I feel sorry for their contract drivers.

My Van was damaged in transit, $2300. worth of damage.

I submitted my claim to them on time with pictures and estimates. Followed up with phones calls after 3 weeks. Got the run around, everyone I needed to talk to was always out of the office or busy.

I had to trick them to talk with someone about my claim. I waited for another three weeks. Had to call them again and use the same trickery to get through.

Note: The transportation agent, admitted the damage was caused by him, and he documented it for me.

The initial letter I received from A-1 denied my claim, saying it was undetected at the time of inspection. Yea right, a dent the size of a basketball, and 6 inches deep. (The letter was sent from an office in California).

I sent them another letter stating I would litigate in CA because I see they have an address there. And I have proof of photos and documentation from their transportation agent of the damage caused while my vehicle was in their care.

This woke them up!

They replied and wanted to settle with a check for $1242.38 This was unacceptable, and I told them that. They would not budge, My attorney advised me to turn this over to my insurance company, and let them deal with the A-1 Auto Transport in NV.

I see my insurance company is having a hard time getting through to anyone at this company just as I did. Hopefully my they will not roll over on this claim, and they will pursue A-1 Auto Transport, The way this company handles claims is unethical, and I'm being nice. Please look at the other complaints on this company. I shipped another auto with a real honest company and the experience great.

Six months later, they have not paid, my insurance company paid for my repairs, and has turned the claim over to a collection agency to get the money out of A-1 Auto Transport, The note to me from the collection agency states the person responsible for the claim was uninsured.
Shipment Details
Origin State:
California
Pickup:
Not Provided
Destination State:
Florida
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$990