These are libelous statements and they are not true. This customer authorized us in writing to work on her behalf and to charge our fee to the credit card she provided to us. The customer signed our Contract at the same time as she signed the order and agreed to the terms of doing business with us. We dispatched her shipment to the contract carrier for pickup during the dates the customer agreed the vehicle would be available. The customer was notified of the dispatch of her shipment and was provided relevant dispatch information in writing. We did not charge our fee until our service was completed. When the carrier company contacted Ms. Simmons to make an appointment to pick up the vehicle, she refused his service.