Company Response Review Report Review
Overall good

Rick McCutchan Submitted this review about AAA1 Transportation LLC
Review made Live: 4/9/2017 11:04:00 PM
They gave me the best price by far, about $50-75 cheaper than the next and with others it only went up from there, A 600 mile haul, I'd hoped they'd pick the car up by Wednesday at the latest, I was told that POSSIBLY it could be picked up earlier on Tuesday. Naturally I liked the sound of that but I only stated that I'd like to see it by Friday. Okay, Tuesday didn't happen - so I was optimistic - but then Wednesday came and went and I heard nothing at all - all day! Emails unanswered, phone calls unanswered and calls not returned. The car should be on its way by now and ALL I know is that it's still sitting there and the dealer's wondering w-t-h I'm doing. I finally made contact Thursday and was told that they were having technical/modem issues, phones were not working...whatever...stuff happens I guess but I'm not happy at all. Thursday however the car finally got picked up mid afternoon and weather was turning bad. Nonetheless, a little after noon on Friday the car did arrive, safe sound and intact. The driver seemed easily confused but he was nice enough. Somehow the price went from $445 to $450 but whatever, what's $5 over something like this? It's a family business and I support that kind of thing, I wasn't crazy about the confusion but in the end the objective was achieved - possession of the car by Friday - and it was considerably cheaper than any others so I guess I made out fine, I got what I was paying for and I got it for the best price available, which is usually the bottom line.
Shipment Details
Origin:
Fishers, Indiana 46038
Pickup:
Late
Destination:
Sodus, New York 14551
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2110-SL
Quote or Order Cost:
$445

Company Response
MICHAEL LORENZ from AAA1 Transportation LLC Submitted this response.
Response Date: 4/10/2017 1:24:00 PM
Rick, Thank you for your feedback.... To clarify, the initial quote was $445 and the driver wanted more money ($450COD) so we covered it and we waived our $95 fee rather than change it like everyone else would have done and moved it on the house. We are glad the car got there intact and it was picked up and delivered in 1 day. It was a pleasure working with you and if you ever need anything in the future do not hesitate to call. Thanks Anthony