Review Report Review
UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE ADL OR EEP Trans LLC. EVER

David Getzen Submitted this review about ADL Transport
Review made Live: 1/10/2022 5:34:00 PM
I have had a couple horrible experiences in my life with companies. This one takes the gold medal and may never be topped. I’m not joking when I say this. UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE ADL OR EEP Trans LLC. EVER I cannot stress this enough. Their logistics are a joke, comunication is childish and customer service with the exception of one person is absolutely horrific. There is so much wrong with this company that I don’t know where to start. If I ran a company like this I would be run out of town. The review is long and if you choose not to read it just take away this one thing. I cannot stress this enough, NEVER EVER USE THESE COMPANIES. 11/25 I submitted my request through CitizenShipper. ADL sent a bid and I accepted their bid for moving a 4-wheeler from Jersey to N.C. Pick up was 11/26. I and the seller both arranged our days to work with the shipper. 11/26 at 12:48 I called and learned that the shipper Cameron Polk with EEP Trans LLC supposedly had truck issues. Although he has my number and the sellers number he failed to communicate that to us. He then stated he will pick it up between 3 and 5 on 11/29. On 11/28 I called and confirmed with Cameron that we were still good for 11/29 Monday 3pm to 5pm for pick-up. On 11/29 at 3:12 I received a message from the seller "what time is he coming I tried calling him" I then tried to call Cameron two times. Both times a automated message said that the phone has been disconnected. I then called ADL. The gentleman on the phone Ryan was great. His customer service was spot on. He contacted Cameron and although I did not like the answer what he told me was that Cameron will not be able to pick up four wheeler until Tuesday 11/30 between 10 AM and 12 PM. He also stated that he would be letting his boss Rod about the situation. I also received a text from Cameron in a group text with ADL stating that he would be there on Tuesday 11/30 and would call two hours before pick up so I could complete the bank transfer. On Tuesday 11/30 I sent a text at 10:47 and asked "what is your time of arrival" his response was "Not sure yet I'll let u know ASAP as we come up with an ETA" At 2:45 PM I sent a text stating "I need some answers" in short his response was his truck was still broke he will try to shift trucks around to accommodate delivery he will reply in an hour. I called ADL and talked to Rod. Rod stressed he no idea about the situation. He then read the notes from Ryan while he was talking to me. He stated he would try to get a different shipper but that this was his best shipper and has never had problems like this before. Rods customer service and attitude was horrible. He told me he would call me back with an update. I never heard from him the rest of the day. On Wednesday 12/1 at 5:41 AM I received the most unprofessional and childish text from Cameron Polk minimizing my purchase and blaming me for him not making his promised pick up times and days. In brief he stated that I was putting pressure on ADL and him to get my 4-wheeler. That I shouldn’t be upset because his job of driving an 18 wheeler is stressful and even though he gave me three delivery days that he did not meet it was my fault that he was so stressed out. Well, If he can’t handle it why didn’t he give the shipment to somebody else. On Wednesday 12/1 I talked to Ryan at 9:08 and he explained to me that they were still working on it and that I should hear some thing at some point today. I told him I would be calling around noon to get a status update. At 11:10 He gave me a text message update stating that they were still working on it. At 1:57 he sent me another text stating that they were still working on it and they could hopefully update me soon. I tried calling at 3:53 and not like any other time before I sat on the phone without talking to anybody for about 10 minutes. My guess is they know that I am calling and they don’t want to speak to me because they have no idea what they’re doing. I then tried contacting them using the number through my text stream. Miraculously they answered. They did ask if this was a new number that I was using and I explained I had several. The comment next was quite telling. When he said "oh it says Tabor city and it usually says your name before the number so I was just wondering". What does that tell you? I did actually received a callback. Ryan told me that Rod would give me a call shortly. I never heard from Rod and is now after five and they are closed so my guess is I won’t hear from anybody till maybe tomorrow. On Thursday 12/2 at 9:37 AM I received a text pretty much stating that they were increasing the amount of the shipping by $50 and they were paying for it. In hopes that this would entice other drivers to bid on the project. They were also now going to start calling other drivers to try to entice them into delivering my 4-wheeler. It has been a WEEK. At this point as far as I can tell CitizenShipper has not refunded me my $99 fee and I have now requested a stop payment on my credit card. We’ll see how that goes. Communication, no surprise has now ceased. The $95 charge from EDL has been disputed as of yesterday 12/2 and credited from Capital One as of today. EDL actually called today 12/3 and Ryan left me a message stating they were accelerating my shipment issues to a manager by the name of David and then of course giving everything to Rob. Brad (no idea who that guy is) actually called left me a message and stated that he is trying to move things around and trying to get a driver scheduled for my pick up but he doesn’t know if that will happen. I call today 12/4 actually spoke to Rod told him I want to cancel my contract he said that was fine and told him I wanted my money refunded. He said that will be no problem. If you took the time to read this thank you. Just know that if you want something shipped in a timely manner take your business elsewhere. If you want something shipped AT ALL take your business elsewhere. THIS IS THE WORST COMPANY I HAVE EVER DELT WITH IN MY LIFE. Their communication is absolutely terrible. With the exception of Ryan their customer service is absolutely terrible. Their logistics are a joke. I cannot stress this enough. DO NOT EVER USE ADL OR EEP.
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination:
, North Carolina 28460
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0