We are truely sorry for the inconenience. As it states in our contract which you signed. If we work on your order and assign you a driver. The driver then heads to your pick up destination and you choose to cancel, an administration fee is charged to cover fuel, labor and expenses used to process your order. We also advised that you may use the fee we charged as a credit for any future shipment you book with us. You also must understand that it is impossible for our company and our drivers to work for free and have expenses from your order. Also every customer has the right to cancel with us and have no fee charged as long as they cancel one week after the estimated shipping date agreed upon. In this case you did not wait for the 7 day window to pass, thus why you were charged the admin fee. We hope you reconsider your rating and allow us to provide this fee as a credit to any future order as a courtesy. We have not blocked your number but we do have the right to refuse your call if it is only to insult us and use vulgar and intimidating language. Please feel free to contact us to dialogue in a respectful manner. Have a beautiful day.