Company Response Review Report Review
Do not use AV Transport.

Ryan Submitted this review about AV Transport
Review made Live: 5/12/2012 5:43:00 PM
AV Transport was assigned as my carrier from US Auto direct (broker). Had a hard time gettnig in touch with AV tansport, I called constantly and left messages and was rarely called back, I just had to keep calling them. pickup and delivery were both late, one day it was car will be picked up this day, then they change it, then the same thing on delivery, car went from being delivered on Wednesday (maybe) to Thursday (definitely) to Friday (100%).
My car was delivered with a damaged driver mirror of which the driver had no explanation for, but at the same time he meticulously noted every little scratch, chip, etc on the car, but why would he not inspect the mirrors. Furthermore, he goes on to tell me that he never touched the mirrors. However, the car was put on the truck with mirrors closed, but when the transporter arrived, the mirrors were open to their normal position. I ask dthe driver how this happened and he said it was the wind. I showed the mirror damage to the driver, let him touch it to see how damaged it was and he just had nothing to say about it besides the selling dealer must've done it and he never inspected the mirrors. After discussing the damage with the carrier he was unwilling to help and said he woudl call the selling dealer to dicuss and call me back, but he did not call me back, nor would he/his wfe return any calls to discuss the damage.
I would not recommend this shipper to anyone due to company not being responsible for damage they incurred to my vehicle, lack of communication, and unwillingness to discuss anything after car was delivered. Stay away. Please note that fee I noted above includes a $150 broker fee.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
43961
Quote or Order Cost:
$1110

Car Condition
  • Vehicle was damaged
Company Response
sofia from AV Transport Submitted this response.
Response Date: 1/7/2013 2:55:00 PM
Nothing on this complaint is true, and i wished i could post pictures of the delivery bill of lading that you signed after you have inspected the vehicle inch by inch and paid the driver! This claim only came in about 5 days later, a claim on a mirror that you absolutely needed in order to drive your car! Its not right for customers like you trying to reap off the companies that are helping you! Best of luck for you Ryan!