We would like to apologize to this customer for failing to properly perform the duties she hired us to do. Customer placed her order with our company on January 2nd with an ASAP requested shipping date, meaning the vehicle was currently ready for shipment and needed to go as soon as possible. As soon as we received this order we immediately went to work emailing, faxing and calling transporters in an attempt to locate a carrier for her move. Sadly, we were not able to locate a carrier for her move until January 12th and the first carrier we were able to locate, Rotchars Auto Transport, had an expired insurance policy on file. Due to their expired insurance, we were not able to book this load to them so we instead requested an updated copy of their insurance policy. As of January 14th we had still not heard back from Rotchars Insurance Provider, and instead were contacted by Thunder Struck Transport Service. Unfortunately, we also needed an updated copy of their insurance policy as well which they did provide to us on January 14th, but our customer had already expressed her desire to cancel her order. Customer did receive a full refund of her shipping charges. When an order is placed with our company, the deposit amount is our intended commission. If we miss a requested shipping date, we start raising the price of the move by taking away from our commission and adding it to the transporters pay rate. For example, if we are offering a transporter $600 for a move and they request $650, WE will pay the additional $50 out of our own pocket instead of asking our customers for any additional money. We believe that the price we quote you is the price you should pay, so if we make a mistake with your shipping rate, we eat the difference.