This Classic Car Dealer will NEVER USE ABLE AUTO Again
Doug Hauser
Submitted this review about
Able Auto Transport
Review made Live: 4/21/2010 4:35:00 PM
I've worked with plenty of transport brokers before, and these guys are the worst I've ever dealt with, and once is enough for me! After placing my order, I was required to give them a $135 deposit. I then waited almost 3 weeks and got only a single email from them telling me they still were looking for a carrier. (I later found out why- they are super cheap and expect carriers to haul cars for next to nothing, so most carriers won't even take their jobs, resulting in only the cheapest of carriers being willing to haul for them). Tired of waiting around and hearing nothing, I contracted someone else to do the job (HD&J- wonderful!! 248-592-1004). but coincidentally, Able had just assigned a carrier by that time. I called them in less than 24 hours from their EMAIL notification of such (I guess we're supposed to just hang around our computers all day and wait for them) and cancelled my order, so my car was never picked up by Able's carrier, and there was little time or inconvenience on anyone's part. Yet, they kept my deposit of $135. So how this works is: Able puts out a job and offers to pay the carrier next to nothing, ensuring that it takes a long time to get the job booked, and when you get fed up waiting on them and go with someone else, they keep your deposit so that they get paid for providing no service to their customer, and their contractor is also left out in the cold and gets nothing. As a special bonus, neither the email they send confirming the assignment of the carrier, nor the email they send if you cancel your order includes ANY reference to the fact they are going to keep your deposit if you cancel. It is, however, hidden somewhere in the EIGHTEEN paragraphs of the terms and conditions on their website that you must find on your own. A pretty good scam I'd say. After seeing their charges on my credit card, it was quite apparent after I called them and spoke to two different people that this is a regular occurrence, as they were both quick and military in feeding me their "So sorry, but it's in your terms and conditions, sir" over and over. It also tells you a lot about the character of the company when keeping my $135 is more important to them than the HUGE amount of bad press they are goiing to get from this as a result of me telling every other classic car dealer I work with how bad an experience I had with them, not to mention the fact I will make sure to tell every future client of mine never to use them. The long-term cost to them will be FAR greater than the $135 they squeezed out of me. Just look at all of the other complaints on this page as a percentage of the total. It is a wonder they are able to stay in business at all.
