Company Response Review Report Review
Unable to provide service

Faye Submitted this review about Above The Rest Auto Transport
Review made Live: 1/6/2012 1:36:00 PM
Contacted Larry at Above the Rest for transport of a van from CT to NJ. Larry stated that it would take him an average of 1-4 days to obtain a transport date. Contract read he had seven days to provide delivery of vehicle. After contract was signed and deposit given, communication stopped. I would have to contact Larry to try to get any info. I contacted Larry several times and he assured me he was doing everything possible to obtain a transporter but no one was responding due to the holiday season. After New Years day I contacted him again and again was told he was trying to obtain a transport but had no response. Finally after waiting a calendar week, I found another company that picked up the van 24 hours later and delivered it within 24 hours of pickup. I contacted Larry to cancel contract and he refunded deposit immediately, but never even apologized for not providing service.
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
New Jersey
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
61989-JU
Quote or Order Cost:
$225

Company Response
Muriel Fedderwitz from Above The Rest Auto Transport Submitted this response.
Response Date: 1/6/2012 5:10:00 PM
We take every review very seriously and what Faye failed to mention was that I told her it takes 1-4 business days which I quote everyone to get their vehicle picked up. Also what she failed to mention was it was between xmas and New Years that I did not receive her order until 12/28 at 12pm. I had less than two days before new years and Monday 1/2 was a holiday. Early on 1/4 she canceled with me which was total of 2 1/2 business days. Faye also forgot to mention that the pickup times were only in the evenings. as she did state I refunded her fee within 15 minutes of her request. Off course someone got her picked up after the holidays which I told her I would do also. Larry