The customers husband called me after the vehicle was shipped to tell me the vehicle was driven by a driver not put on a Transport Carrier.This is because his son said there is an 8th of a tank of gas in it and he claims there was 5/8ths. During the explanation I explained that swearing is not appropriate and his comment was that he is very comfortable using the F word and went on to speaking about our president using that language. After listening to him I still called the Carrier for an explanation and was told the vehicle was put on the Carrier not driven and the bill of lading was signed by their son who was in college and paying. As for 11 hours late I have no control over the timing a vehicle is delivered do to traffic etc. The Easy Pass I am sure was charged as the vehicle passed through the electronic overhead which doesn't know if the car was driven through or is on top of a trailer (it should have been removed). None of these claims was proven when I asked for some type of conformation. I am not responsible for the Carrier who is insured. I do however take each customers concerns seriously. In all of my experiences with Carriers I have never once heard of such claims by customers. This is a person who seems to me never wanted to pay to have their car shipped. People like this try to prevent honest people and companies from making a living. My other reviews reflect my business practices.