Company Response Review Report Review
Lamborghini Transport

Nick Mint Submitted this review about Ace American Transportation LLC
Review made Live: 8/16/2018 4:34:00 PM
Do not use this company. Let me explain. I have actually used this company 3 times now. First time- went off without a hitch. 2nd time- They delivered my Gallardo to me and the hood had a long scratch in the clear bra which was not there when I bought the car. They paid for the clear bra to be replaced, all is fine. 3rd and most recent time. I was sending my Huracan back to Chicago for the Summer, so I decided to drop the car off at lambo NB to take care of the loading of the car. The car was dirty as I had just taken it on a 200 mile road trip, so I had asked that the car be cleaned before it was picked up. The dealer got busy and it wasn't able to be cleaned, no biggy. Transport company came to pick up car, did their inspection, and off they go. Let me make note that anyone that knows me understands I keep all my cars perfect always. The car gets delivered to me and there is a small dent, about half the size of a pea on my rear difuser. Small nick on my clear bra on my hood as well. I tell the driver that delivered the car, and he mentions to me that he didn't see it because the car was dirty, but it was there before. I found this with the car dirty in my garage without any issue, so how could someone that does this for a living not find it? On the bill of lading there is absolutely no call out for a dent on my diffuser, and I tell him that. This is the same driver that delivered my other Gallardo as well. I have a relationship with them, so when he said just take it up with my bosses and we'll take care of it, I believed him. Let's fast forward 3 months. Nothing has been handled, the owner of the company told me they can't afford to pay the amount of the estimate(um, what?) So he tells me to call his insurance. I do this, they are a nightmare to work with, they keep telling me that they can never get ahold of Ace American to get details they need to finalize the claim, etc. I've already replaced my difuser with a CF difuser, I simply wanted to replace my stock one in case I want to put the car back to stock. I want people to know that although i've had a good experience with this company, I've also had a horrible one. Do not use this company because they cannot and will not take care of the issues with your car if it's outside of the amount they can afford(whatever that means.) I will be posting this on all the other forums I'm a member of so that people don't get taken for a ride. I will also say that from this forum, I got recommended to Applewood and Bruce there hooked me up! His price he offered was fair, the service was top notch, and the driver even covers the car with plastic. Ace American Transport NEVER did this, which is crazy considering these are 200-500k cars we're dealing with here. Thanks all, hope this helps.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
00000
Quote or Order Cost:
$1300

Car Condition
  • Vehicle was damaged
Company Response
Roumen Bejanski from Ace American Transportation LLC Submitted this response.
Response Date: 8/20/2018 8:00:00 PM
The scratch on the hood of the Gallardo was marked on the BOL prior to loading the car witch releases my driver from liability but the fact that you are a repeat customer I paid out of pocket just to keep you happy now on this last move again the damages were marked on the BOL my driver went over everything he marked with you on delivery the damage on the defuser you didn't even know about until my driver pointed it out to you at that point you told him that you would take it up with Lamborghini of New Port Beach signed his BOL releasing him of liability and off he goes at that point there is not much I can do for you but refer you to my insurance company they have all the necessary information which I sent over as soon as the adjuster asked for it including recorded statements from myself and the driver now as far as how long they take to conclude the proses is really out of my hands. I'm truly sorry for the way thing turned up and wish you all the best in the future For future reference please keep in mind that when you service your car again the service department are not as careful with your car as transport drivers