Company Response Review Report Review
cancellation and rudeness ofservice

Paul Submitted this review about Advanced Logistics
Review made Live: 11/30/2008 9:21:00 AM
I was moving to Oregon from Florida for a job. Contacted Advance Logisitics and ordered car transport for a specific date. Driver called and stated he was on his way to p[ick up my car a week early. I corrected him on the proper date. My mother broke her hip. I cancelled my trip and turned down the job. I called Advance Logistics immediately., this was 5 days before my transport was scheduled. Driver called to schedule- also told him that I had cancelled.

Contacted by Andy Weller that $200 would be charged to my account. The agreement states $75 if done before 24 hours. I exchanged emails with Mr. Weller- his were always rude. I have never has such poor customer treatment
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
97612-TG
Quote or Order Cost:
$1027

Company Response
Liz from Advanced Logistics Submitted this response.
Response Date: 1/15/2009 9:48:00 AM
Our shipping order and terms and conditions are very clear in that if a truck was booked for transport and in this case the customer verifies that the full deposit is forfeited and a credit stays on the books for 1 year, whereby the customer can use the credit.