Mike booked the transport on the 7th for the 14th of May. On May 14 the first trucker Jaba Auto was supposed to pick up the vehicle called us and told us the truck broke down, we proceeded to obtain another trucker Advensed who could not pick up until the 18th. This customer refused to listen to anything, was nasty and biligerent . He signed all his paperwork which incidently clearly states first availabe date for p/u is May 14th and the terms and conditions give the trucker at least 4 more days leeway for pickup. We were in constant touch with this customer but nothing would make him satisfied and our terms say if we have a truck there is a cancellation fee. We did nothing criminal the only criminal things here are the unreasonableness and nastiness of this customer.