First, to Mr. Justin Overbaugh, we would like to apologize on behalf of Plycon Transportation Group about the damage your vehicle sustained. And we are very confident that Plycon will do their part in taking responsibility for this. If a certificate of insurance is needed for this carrier, please call us and we will provided this to you. Second, we never misrepresented ourselves to this customer or any other customer. We clearly represent ourselves as a broker and clearly communicate that we will assign a carrier to transport our customers vehicles. Vehicles are not moved from truck to truck nor are they moved from terminal to terminal. Plycon Transportation is a very reputable company with over 100 trucks and they also have an 100 percent feedback rating in this industry from other carriers and brokers alike. They have been in business for over 20 years. So as anyone can see, we do take our selection in carriers very seriously. We completely understand Mr. Overbaughs disappoint with the damage. It is very rare that this happens but it is for this reason carriers have cargo insurance and we make sure to verify this for each and every carrier EVERY time they transport for us. We strongly disagree with the negative feedback we have received. However, Mr. Overbaugh has the right to express his feelings and frustrations as he sees fitting to the situation. We do, however, appreciate his business very much and wish him the very best.