Lori we are extremely sorry that you are so unhappy about our service. We honestly try our very best to make every customers experience really great. When Jackie took your order she was under the impression that our average of 1-7 day pickup was going to be ok with you, and that you were leaving in 3 days but were going to be leaving the vehicle with you husband or neighbor to releaseit to the carrier if it was going to take the longer portion of our average pickup time. Then later when you let Jackie know that your neighbor was not going to be available anymore and needed to bump this up to faster service, Jackie let our dispatch team know that your were under a time crunch. Normally when customers become under a time crunch we have to upgrade them from the Rockbottom rate to the Priority gauranteed 1-3 day pickup rate. Reason is....our rate of assigning a carrier to pickup is on average 1-7 days for the Rockbottom shipping option. And when someone says they MUST have it picked up quicker than that we have to suggest that they go with the Priority rate (kinda like the post office) in order for us to gaurantee a 1-3 day pickup. So when we were notified that you MUST have the vehicle picked up in 1-3 days our dispatch team tried to avoid you having to upgrade $250 for the priority...and instead they just put some calls out to our carriers to find out if we could get the vehicle still picked up in 3days without having you pay the full PR rate....and thats how they ended up coming to you with the offer of $100 extra to get it picked up in 3days. You see they were just trying to save you some money. I appologize that you were upset but we really were just trying to help get it moved faster for you without having to charge you the PR rate of $250 more. I hope this helps you understand that we do value you and your business and hope that we can help you again in the future. Have a wonderful week :)