Review Report Review
MISLED US, VERY LATE DELIVERY, FILTHY GREASE ALL OVER INTERIOR

JCM Submitted this review about All American Transport
Review made Live: 2/22/2012 10:59:00 PM
ALL AMERICAN DEFAULTED ON THEIR WORD AND MADE NO ATTEMPT TO COMPENSATE FOR THEIR ACTIONS. CESAR SILVIERA MANIPULATED MY MOTHER, WHO WAS HELPING WITH THE ARRANGEMENTS. ONCE WE AGREED TO THE PRICE, HE CHANGED THE DEPOSIT AMOUNT AND MADE IT SOUND LIKE IT WAS THE HAULER'S REQUEST. ONCE THE CAR WAS PICKED UP AND THE HAULER DID NOT DELIVER ACCORDING TO THE SCHEDULE, CESAR SAID THINGS THAT MADE MY MOTHER FEARFUL FOR MY CAR TO ARRIVE IN GOOD CONDITION IN ORDER FOR HER TO GET US TO OVERNIGHT A CHECK TO THE HAULER SINCE THEY WERE SO LATE ON THE DELIVERY AND I HAD TO BE OUT OF TOWN FOR WORK (HE WOULD NOT TAKE A CREDIT CARD.) BOTTOMLINE: HE GAVE US HIS WORD THE CAR WOULD ARRIVE WITHIN A SPECIFIC TIME PERIOD AND IT DID NOT. THE REASON IT DID NOT COULD HAVE BEEN CONTROLLED/CORRECTED IF THEY CARED ENOUGH TO DO SO AND THEY DID NOTHING. IN FACT, CESAR OFFERED NO DISCOUNT WHATSOEVER!! I BELIEVE THIS IS BUSINESS AS USUAL. CESAR OVERPROMISED THEN ACTED LIKE HIS HANDS WERE TIED TO AVOID DEALING WITH THE FALLOUT. VERY DISHONEST AND LACKING IN INTERGRITY! ALEX CASTRO, THE OWNER, ALSO DID NOT CARE AT ALL ABOUT THIS AND DID NOT RETURN MY PHONE CALLS. WHEN HE DID AFTER I WAS FURIOUS ABOUT MY DAMAGED CAR, HE DIRECTED ME TO THE HAULER THAT HE HIRED AND SAID HE WOULD DO NOTHING...OF COURSE HE SAID THIS AS POLITELY AS POSSIBLE SO AS TO GET RID OF ME AS QUICKLY AS POSSIBLE.

MORE...They did not care that I had to find someone to accept the car, knowing that I would be unable to inspect it personally. When I picked up my car, which I had detailed before shipping, the interior was absolutely filthy. It had been perfectly spotless. I found both driver and passenger door panels covered in greasy grime (like the road grease/grime on the tie downs used to secure the car on the hauler) all over the the handles, the shifter, and even the seat fabric. I mean FILTHY. I will need to have it specially cleaned to remove it. There were ashes all over as well. After touching the steering wheel once, my hands looked like I had just run them over the outside of a window that hadn't been cleaned in 6 months...black. Both Rhino and All American Transport, all the way up the ladder to the owners, were not willing to discount their fee despite the fact that I missed a conference and forfeited my deposit and also had to arrange transportation to/from work and to/from the airport. In fact, they did not return my calls. They overpromised on their service, knowing that their contract (that you sign) exempts them of any liability. They can say whatever they want to the customer to get your business and once they have your car, they have you over a barrel and truly have ZERO accountability or reason to treat you well. Both companies were a COMPLETE NIGHTMARE! AWFUL, STRESSFUL, AND EXPENSIVE! They are VERY DISHONEST and DO NOT PROVIDE ANY SERVICE.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Cesar Silveira and Alex Castro
Quote or Order Cost:
$975

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged