Company Response Review Report Review
Car driven 200 miles!

Devika Singh Submitted this review about All American Transport
Review made Live: 7/25/2013 8:43:00 PM
Mike seemed like a great guy initially to work with. I appreciated that he was prompt to return calls and very eager to work with me. Unfortunately, however, he referred my car for transportation by people that are NOT TO BE TRUSTED. My odometer had about 200 additional miles on it when the car was delivered to me. Not only that, but my gas went from almost full to almost empty!!! This stinks of recklessness and disregard. The driver claimed to know nothing. He quickly phoned his boss who said nothing. They basically shrugged when I showed them the evidence (photograph, with date and time) of the odometer at drop off.

Disrespectful. Do NOT use this company.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Vermont
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mike
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Leo from All American Transport Submitted this response.
Response Date: 7/26/2013 2:43:00 PM
Mrs. Singh, We are very sorry that the carrier we found for you drove your car 163 miles, that is completely unacceptable. However, they did give you a $300 discount on your order because they had to drive your car. You also didn't even give us a chance to see what else we could do for you, your car was delivered just yesterday on July 25th and you put this review up the 26th in the morning before we even spoke about the situation. We have tried calling you a few times already today to see how we can remedy the situation but we have not been able to get in touch with you. We truly regret your car was driven and we will not be using that driver ever again. We strive for complete customer satisfaction here and regret that we could not provide that for you. We wish you the best in all your future endeavors.