To Whom It May Concern: Please accept this note in response to the recent negative rating our company received at www.transportreviews.com. Our challenges with this customer (Mr. Ben Armentrout) began from our first interaction. It quickly became obvious that he was setting us up to dispute our charges. Initially Mr. Armentrout demanded to pay our full balance by credit card. While this is not our normal method of payment, we acquiesced to Mr. Armentrout's request. Next, he was rude and aggressive with our sales agent after he had booked the order, received email confirmation and the payment exception, but BEFORE the vehicle was even to be picked up. On the pickup date, Mr. Armentrout was upset about the truck being a few minutes later than anticipated and would not accept the driver's personal phone number to track his vehicle. We take exception to both of these grievances. Motor carriers face many potential impediments to schedules, including, but not limited to: road hazards, traffic, and other customers. We apologized to Mr. Armentrout for being late, but by no means was our timing egregious. Also, we feel Mr. Armentrout was remiss in his interpretation of our offering him the driver's personal phone number. This is not an act we take lightly and it was done as a courtesy to Mr. Armentroud, not to pass on our responsibilities. Our drivers and customers know their personal schedules and local transportation routes best. When we pass a driver's information along, it's because we feel it is best for our customer to speak directly with the carrier that is trying to reach them and their vehicle. Finally, on April 11th, our national sales manager and one of the owners of our business contacted Mr. Armentrout to hear his story and discuss how we might be able to resolve his concerns. Mr. Armentrout was terse, rude and mean to both of our people before he even knew where they were calling from. It is our belief Mr. Armentrout's intention was to be obstinate and disagreeable from the very beginning of this process, resolving to create an issue out of any circumstance which may arise. We have repeatedly attempted to contact him regarding his concerns with our service, but have been rebuffed at each turn. While we regret this situation, we stand behind our service and feel Mr. Armentrout's review is unwarranted and was premeditated. At AllPro our customers come first. Let us prove it to you.