WARREN, MI 48088 to NEWPORT, TN 37821 1969 Chevrolet Corvette In-Op Vehicle You signed our agreement on Thursday, 12/04/2014 - 16:21:09 EST. The agreement clearly states that the services can take up to 10 day or longer depending on the route and availability. We also informed you that because the vehicle is not in an operating condition it can take longer because 1 out of 10 carriers has a wench to transport in-ops. On December 09 we dispatched you out to a carrier named AG Transport. Unfortunately the carrier had to cancel on December 10th due to complications with their truck. We called you and informed you we are working on getting another carrier for you. On December 12th you began to call and state you wanted to cancel the order. I then reminded you on the agreement you signed it stated clearly that once a carrier is assigned to the order, which can occur at anytime, you are no longer entitled to a refund and that we will have another carrier for you soon. On the 15th you called to inform the vehicle has a flat rear tire that needs some air. We informed you we were working on locating a carrier with a wench. On December 16th you called to inform that you wanted to cancel and on the 18th your wife called to say she is canceling. Then on the 19th you called to inform that you had just picked up your vehicle. We informed you on the 19th, when you called, that you are not entitled to a refund. On the 26th you sent an e-mail and I responded back, again informing you are not entitled to a refund. On December 31st his wife called to speak about the decision of the refund. I began to explain to her that they are not entitled and that we have been informing them of that since December 12th. She then passes the phone to Miles while I was still speaking to her. I informed Miles the same thing, he then began to get upset and state that I ripped him off. I informed him that this is not true, everything is explained in detail on the agreement he originally signed plus when we booked his order. He then began to threaten me with a lawyer and he mentioned he was putting this posting on the internet. I informed him go right ahead, because my agreement is concrete and we did nothing wrong. The auto transport industry has to rely on the carriers route and we have to wait for the appropriate carriers to move an in-op vehicle. Not all carriers move in-ops. He then began to get upset and raise his voice and called me a: sand n****r. Naturally I am human and I got upset and I defended my nationality. I informed him I'm American and born in Macon, GA to Hispanic parents. He continued with the insults and, yeah I called him a Honky and no, it's not because he's from Tennessee. It's because he is ignorant. And, if he didn't want people to call him names then don't do it to others. Yes, I was about 98% wrong for doing it but, the other 2% felt awesome! If any one would like to read our agreement I will be more than happy to e-mail it to them you can contact me at: 786-565-3057 and you can make the decision yourself on what you interpret from it.