Absolutely Horrible Experience!!!!! I received an email quote from All Star for $699.00 to move my car. Then, I received the order form to sign but the price was now $875.00. I called and spoke to Brad (the rudest, most disreputable and obnoxious business person I've ever spoken to) to ask what the real price was. All he seemed interested in was my Visa card. So, I called to speak to Bambi Sweet and she assured me that she 'could do the deal for $699' and sent me a corrected quote. I then let Brad put $299 on my card. The balance was to go to the driver upon pickup (not delivery). 10 days later, Brad called to let me know they would be picking up the car the following day and the driver demanded an additional $175! I protested and he said it had nothing to do with him....it was the drivers fault. He then told me I had one hour to decide what to do and he hung up! I called my bank. I then called Brad back within 40 minutes and he told me he had already cancelled my order. I asked for Bambi and he told me she had already left the office. I explained that my bank was willing to dispute the payment and recoup my money and he said 'that will never happen' then he hung up again! I had my wife call Bambi from her cell hoping Bambi would pickup. She did and somehow she already knew about the cancellation (?) and tried to explain that the price of fuel fluctuated (it actually went down) and my urgency (?) caused the price increase! In fact, the quote stated a pickup date of 2 Dec and the driver was due on 3 Dec. so my 'urgency' had no effect on the outcome. So much for honesty and integrity. I asked for a refund which she said will take 18 to 21 days to process. It should actually take 5 minutes so, I called my bank to dispute the payment. After looking at the BBB report on All Star Auto Shipping, it became very obvious that they use a lowball quote as a scam to get your credit card number. Fortunately, I was not in a hurry to ship my car and did not have to panic. Now, I've found a reputable carrier that can do the job without up front charges and he doesn't act like an ignorant street hawker. After 3 months I am still waiting for my refund.
I would urge anyone thinking about using All Star Shipping to find someone else.
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
South Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
123937-XH
Quote or Order Cost:
$699
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