Mr John this review is totally false. WE DINDT CHARGE YOU NOTHING NOTHING IS NOT EVEN NOT EVEN A PENNY Until we provide you in detail the information.. we only charge when we assign the driver, According on the order history: Order 93261-QD History [July 13, 2017 @ 4:27 PM] updated by Central Dispatch Field Old Value New Value Status Picked-up Delivered Date Delivered None 07/13/17 [July 12, 2017 @ 4:06 PM] updated by Central Dispatch Field Old Value New Value Status Dispatched Picked-up Picked-up Date None 07/12/17 [July 11, 2017 @ 10:23 AM] updated by Central Dispatch Field Old Value New Value Status Not Signed Dispatched Date Assumed Delivered None 08/02/17 Date Signed None 07/11/17 Driver's First Name byron None [July 11, 2017 @ 10:11 AM] Payment #93261-QD-P1 created by Kevin [IP: 190.70.80.58] Field Old Value New Value Date Received None 07/11/17 Payment From None Shipper Payment To None Company Amount $0 $100 Note None John R Hale cc- xxxxxxxxxxxxxxxx [July 11, 2017 @ 10:06 AM] updated by Kevin [IP: 190.70.80.58] Field Old Value New Value Pickup Contact Name joseph joseph rummel Pickup Contact Phone #1 None 678-516-0860 [July 11, 2017 @ 10:03 AM] updated by admin [IP: 190.70.80.58] Field Old Value New Value Date Posted to CD 07/11/17 8:56 am None [July 11, 2017 @ 10:03 AM] updated by admin [IP: 190.70.80.58] Field Old Value New Value Status Posted to CD Not Signed Estimated Load Date None 07/12/17 Estimated Delivery Date None 07/12/17 Date Dispatched None 07/11/17 Dispatch Contact None Gustavo Samberg Dispatch Phone None 3055152627 Dispatch Email None customer@allterrainautotransport.com Carrier None Byron R Ison Sr LLC Is Dispatched No Yes Dispatched through Central Dispatch None Yes Driver's First Name None byron Driver's Phone None 502-468-7393 According to this. 1- you place the reservation on JULY 10 with NO UPFRONT PAYMENT OR ANY KIND OF PAYMENTS 2- your order was dispatch to our truck on July 11 at 10:03 that was when we called you and ask you for the green light, confirm the dates with you, WE PROVIDE YOU ALL DETAILS OF THE DRIVER,(name on the truck, driver name, phone number) that was when you agreen and accept the payment of the loading fee 3- on July 11 at 10:11 after order was confirm with you and we provide you details of the truck, you provide the payment information for the loading fee ALL OF THEESE IS SHOWING IN THE ORDER HISTORY THAN IS IMPOSSIBLE TO MODIFY.. And also the vehicle was p.u on july 12 at 4:06 pm and delivery in the final destination next day july 13 at 4- 27 pm- so with all the respect you deserve like our customers this is not fair for us because we do EXACTLY WHAT WE PROMISs YOU.. vehicle pick up on time, vehicle delivery on time, RESERVATION TOTALLY FREE NO UPFRONT PAYMENTS, you only paid us the loading fee when we gave you all details. WE PROVIDE THE CORRECT SERVICE WITHOUT ANY ISSUES OR DELAYS. HAVE A BLESSED DAY