We truthfully apologize that you were promised something that could not be completed. When choosing an Auto Transport Company, please book more than 48 hours in advance and make sure to pay expedited fees in locations that are not on normal trucking routes. Do not go with the lowest quote, hire a company that WILL WORK FOR YOU and pay the extra money. Our vision is to become a nationally recognizable company through quality customer service and affordable pricing. The Proper Measurements have been taken to insure this never happens again. Feel free to contact us if you have any questions we will be more than happy to answer them.