I contacted this company beginning of March for a pick-up beginning of April. Gave him a date, he said he needed 3 days, so I gave him a 3 day window, one was a Sunday, I was told they don't do pick-ups on Sunday, but he will try very very hard to get someone for Sunday if need be. Anyway I was quoted $495, which was right in the middle of all the prices I received from other companies, and he assured me he would be able to get a driver for me because it was early in April. He also asked for a large deposit, and assured me my credit card wouldn't be charged until they found me a driver. I waited about 3 weeks, contacted agent and he told me seeing this was around Easter time and snowbirds going home he now wouldn't be able to get a driver for that price and the amount increased over $100. Obviously I complained about this and he then wrote me a very nasty email now calling me "Maam" and in capital letters saying $495 WILL NOT be accepted by any driver because it was April. He knew this was an April pick up the day I mistakenly signed with him. He then told me not to waste his time any more, and I should put in for a refund. Thats when I found out they "did" charge my credit card the day I signed with them. "They" never gave me a credit and I had to go to my credit card company myself and stop payment. AWFUL experience and AWFUL customer service! Don't use them!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
New Jersey
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Parker
Quote or Order Cost:
$495
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