Company Response Review Report Review
NO ACTION and NO REFUND per contract!

Cherie Submitted this review about Allegiance Auto Shipping Inc.
Review made Live: 10/20/2009 12:55:00 PM
I was told, when I hired Allegiance Auto Shipping that my car would be picked up in 5-7 days. My paperwork stated that after 15 days, I could cancel. ALL ARE BUSINESS DAYS- MONDAY THROUGH FRIDAY ONLY! So from September 11-October 5, Allegiance made NO arrangements to move my car. Only stating, "Dispatch is working on it".

On October 5, I voided the contract with Allegiance and demanded my refund. I was answered October 6, that my deposit would be refunded (less 5%) in 7-10 days OR SOONER..........

15 days later- I STILL HAVE NOT RECEIVED MY REFUND!

I also do not feel they deserve 5%- or they might as well make a living on that...I have no proof that they even ATTEMPTED to get my car moved. I have now disputed the charge though my credit card.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
South Dakota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
653335
Quote or Order Cost:
$760

Company Response
Elle from Allegiance Auto Shipping Inc. Submitted this response.
Response Date: 11/16/2009 4:04:00 PM
We do regret to hear of Cherie's experience. Due to the fact that Cherie's pick up and delivery locations were in remote areas, assigning an available driver was more challenging. We worked very diligently on this order and were in constant communication with Cherie throughout. Cherie did cancel her order after 14 days and her deposit was in fact refunded within a timely fashion. We do hope Cherie was able to make alternate arrangements and we wish her the best of luck.