Had to pay 300 more, poor response time, repeatedly needed to be followed up on
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Submitted this review about
AmeriFreight Car Shipping
Review made Live: 9/19/2013 12:51:00 AM
This review is really for Amerifreight as a shipping agent, not the carrier at all (the carrier, VIP Shipping, was fast, cooperative and the car was undamaged. They were also highly responsive with reporting location and keeping me up to speed on their current location.
The Amerifreight shipping agent I dealt with was Rachael Dixon, but the carrier was finally located by a guy named Jorge, who handled the pricing and contacting the carrier. From the beginning, service with Amerifreight was slow but I went with them anyways since I had a friend who shipped their car with them and somehow still would recommend them.
In the beginning, calling them usually resulted in getting an answering machine and I would get a response much later. I finally got in touch with Ms. Dixon and got an estimate drawn up. Finally, when I placed an order with them, I got no confirmation of details emailed to me. When the day rolled around, there was no contact as to whether the car was posted or not. I was quoted 1175 originally for their saver rate, which was 5-7 days on standby, and if I was willing to pay 1475 they'd make a better attempt to get it out in 5 days. There was no follow up calling, I had to do all the calling every morning to see what the status was with the car, even past the 5-7 days. I could not tell if it was even really getting posted since I can't see the posting getting sent to all these carriers (Amerifreight is the broker for these carriers). I was repeatedly told that the location of the car pickup (Poughkeepsie, NY) was not in a location that was easy to pick up from, even though we are located near I-84 and route 9. I actually had the posting location changed to Newburgh, NY (40 minutes away) to make the posting more attractive to carriers, so no, this turned out to be no longer door to door service. 17 days later, and one particularly angry phone call where Ms. Dixon told me I could pay for the priority shipping (1475) if I needed the car sooner but finding a carrier was still not guaranteed. After a very angry response from me during which I said I was looking for a new carrier, I received a call two hours later from not Ms. Dixon but a Jorge, who said they located a carrier who could take the vehicle from Newburgh (40 minute drive from home), day of, a few hours from the time of call, AND FOR 1450 TOTAL - much more than quoted. From there on out, things were fine, the car arrived in an exceptional 3 days. But I was stranded without a vehicle for the first 17 days I was in California, which most of us know is not an easy place to get around without a vehicle, the car had to be driven to another town just to be picked up, and I had to repeatedly call Amerifreight on days that I was also juggling class time to follow up on service that they should have been more responsive to. While the carrier did their job well and I commend them on their efforts, the brokering performed by Amerifreight was unsatisfactory and caused a lot of inconvenience and wasted phone minutes during a stressful time of moving cross-country.
