Company Response Review Report Review
Disappointed

FMA Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/16/2014 12:36:00 AM
My experience with AmeriFreight started off well. I explained my situation: my car broke down mid-road trip to grad school and needed to be shipped from the garage in a two-day window (Th/F), just over a week later. I was quoted a price, and I spoke with Ali when I called back to confirm later that day. She said she'd honor the quote, and explained the process: when they found a driver, they would contact me for confirmation, then charge a $300 deductible. I felt like I was in good hands and relieved that my car situation was finally being resolved.

But then things went downhill. I hadn't heard anything, and called back a few days before the intended pick up date to see if any progress had been made; no bids on the job, but I was assured this was normal and it would be more likely to be picked up when the job status was "active." Then I woke up to a receipt for a $345 charge. I gave AmeriFreight a call, but the employee I spoke with said he couldn't help and asked me to call Ali when she got into the office. I called back just after her shift began, and after introducing myself and explaining my confusion, Ali asked who was the agent handling my case. Frustrated, I said I thought she was. To her credit, she refunded the extra $45, but when I asked about pick up dates, she said it was for the Monday following the Thurs/Fri when I needed the car picked up, outside of my clearly communicated deadline. (Apparently it had been written up as a 1-5 day pick up window, and I didn't catch their mistake when I confirmed.) At that point, it was too late to arrange pick up with another company.

Ali did call to confirm that I received my car, which was nice.

Bottom line, yes, my car arrived in one piece. The driver was very responsive and responsible. But Ali and I seemed to have some communication problems that made my experience extremely frustrating. I will not be using them again and suggest you save yourself the headache.

Disclosure: I received a $50 discount to write a review.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940057757-RG
Quote or Order Cost:
$895

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/17/2014 12:29:00 PM
It is regrettable that this customer experienced several frustrations during their shipping process. We strive to provide regular communication to each and every one of our customers. This customer chose our Priority shipping option which gave her a 1-5 day window for pick up. The vehicle was picked up promptly in the 5 day window of time. Though a small error did occur with the deposit price, it was immediately rectified. We apologize for any inconveniences this customer experienced, and we will work to continuously improve our efforts of customer communication.