Company Response Review Report Review
car shipping

D McDowell Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/30/2014 2:05:00 PM
amerifreight did not do anything after giving me drivers name. Communication from actual carrier was terrible. Kept telling me dates and times. First told me Friday, then early Saturday. Didn't know they were not picking up on Saturday until Sunday. At 1:30 Sunday, said by 4:00. At 2:00 Sunday someone else called and said by 6:30.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
: 940056820-MV
Quote or Order Cost:
$1900

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/2/2014 3:54:00 PM
We apologize to this customer for the lack of communication she experienced with our customer service agent. We take reviews like this very seriously, as customer service is a top priority for our company. We will use this as a learning experience and will work diligently going forward to ensure that better communication is kept with customers.