Company Response Review Report Review
Costly Lesson

Amanda Rice Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/10/2014 1:27:00 AM
I would never, never do business with these people again.

I was sent a quote saying that they could pick up my vehicle at the pickup location and deliver it to my new address for less than 900.00. I called the company and spoke with David and he stated that this wouldn't be a problem so I gave him my credit card information and was told that my car would be picked up within the next 15 days. David stated that he would get a driver for me within the next "couple of days". Not hearing from David for a few days I called him 3 or so days after our conversation and asked what the status was. He said he would be calling me later that day or the day after. I decided to let him do his job and leave him alone.

14 days from the day of original contact pass and, after using my boyfriends mother's car for 2 weeks which wasn't making either of us happy, I contacted David again. The first thing he says to me is "Oh, yeah ... we were going to call you. Where is ________?" I sat there for a moment in total shock. Two weeks after I'd given this company my payment information they were asking me WHERE in the state of Minnesota was the pickup city that I'd given them. After I explained to him that NO my city was NOT in Canada, and was indeed a city in Minnesota, he promises he will call me back.

A few hours later I get a call from him stating that he found a shipper but the cost would now not be just under 900. It would be 1450.00 and I would have to drive my car the 4 hours south to Minneapolis.... and it would have to be in Minneapolis by the next day. A bit shocked, but without any other options and needing my vehicle, I scramble to find someone to drive my car the 8 hour round trip to drop it off in the shippers car lot. In the end I found out that my car DIDN'T need to be there that weekend, in fact it sat in that car lot for almost exactly one week, in a less than desirable location.

Honestly, I'm so exhausted by this whole situation that I can't even continue to tell you all of the rest of the mess that this company made. The only reason I'm even writing this review is that if I don't they will charge my credit card for ANOTHER 50.00 per the contract that I signed.

Summary:

Quote: <900.00 Paid: 1350.00
Promised: Door to Door delivery Given: Not even close
Customer Service Pros: They will answer their phones IF you call them repeatedly and leave messages telling them that you'll continue to call until you get an answer.
Customer Service Cons: They will lie to you and blame it on everyone else.

The only other good thing I can say about this whole situation is that they are paid, and I am finally done with them after this review. Save yourself the headache - pay a better price from the beginning for a real company with honest people.
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940058004-TK
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/10/2014 8:18:00 AM
We are truly sorry for this unfortunate turn out on this customer's shipment. First off, our Customer Service Agent did not do due diligence in following up with the order and furthermore may have tried other shipment options for the customer. It may have been a difficult route and this should have been explained from he start and also the conditions of the economy saver rate. We apologize for our failure to make this a pleasant experience for our customer. It is unlike the overwhelmingly positive shipments we provided all our thousands of customers over the past years. We are thankful that the delivery happened without any other issue. We will follow up with our staff who fell short of their responsibilities where necessary.