Company Response
AmeriFreight from
AmeriFreight Car Shipping Submitted this response.
Response Date: 10/21/2008 1:49:00 PM
As the president and owner of AmeriFreight I am very pleased and proud of my staff in the way they assist and treat our customers. When things like this happen I can understand the view and frustration of the customer, but there was really very little we could do at the time when it happened.
This was an isolated case and quite unique to transport such rare vehicles who looked identical. Admittedly it should have been handled in a more controlled manner. My staff did all they could to help fix this mess. It is hard to control things happening in the field and the way drivers make judgenments. We are therefore at their mercy at the time when things happen, and can only fix it afterwards. I am profoundly grateful that the car was found and in one piece and we can rest this case. To the credit of the carrier they acted swiftly to rectify the error on thier part and also our insistance.
We continiously enforce stricter procedures with our carrier partners, but in this industry we learn every day and our goal is to in any event try to resolve issues that could not be avoided through effective and understanding customer care.
We do not enjoy receiving anything less than a five star rating. This review hurts especially due to the actions of the carrier. But we accept that we had a part in it and will take it as a lesson learnt.
As ever, we strive to place our service to our customers as our highest priority even at our own cost.
Marius Lehmann