I had used Amerifreight once before to get my car to CA. I worked with a great guy and our low ball bid was taken that day. The car was picked up 2 days later and my car arrived within 5 days. Since I had such a great experience I didn't even hesitate to use them again to get my car back to VA a year later. Needless to say this experience was nothing but problems.
I called and talked to Lecia who is the worst at customer service. I had already used their company before and knew how things worked and she was treating me like an idiot. She even said "well do what you want since you think you can run the show and know how everything works". I also asked about the discount that I know they offer and she said there was no discount. She was rude and condescending. I then wait over 2 weeks before I hear anything back about my bid. I was told my bid had been taken but the price was raised. I said that it was fine and just asked if they could talk to the driver about taking anything less but if the driver said no I would take it. I heard nothing and called back the next day. I was told they called the driver and would let me know when they heard from him. Another 2-3 days pass and Lecia calls back saying I may want to up my bid because no one has taken it. I thought it had already been taken care of! I then decide to cancel my bid with Lecia so I can open a new bid with another customer service person. This time I get Graham who seems very nice. He gives me great information and is very helpful. At this point I am very nervous because the date my car needs to be shipped is fast approaching. I call the office to talk to Graham about raising my bid again and they said he would call me back. I then get a call back from Lecia calling on "his behalf". It is another 3-4 days before yet another woman calls me about having found a driver for my car. At this point I had already had to leave the state and now had to have my family/friends deal with the pick up because Amerifreight has awful customer service representatives.
Other than the stress of the many weeks of phone calls and dealing with rude customer service representatives the carrier was good. It did take a total of 10 days to get my car which seems ridiculous, especially since last time it had gone the same distance in 5. I had to rent a car for several days because of the slow speed.
All in all I would never recommend Amerifreight to anyone unless they want a ton of extra stress right before you leave, have to ask friends/family for help and have to pay extra money for a rental car.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501514343-XT
Quote or Order Cost:
$1295
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