Review Report Review
Bad experience

Melanie Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/13/2015 9:28:00 AM
Based on reviews off this site I contacted Josh at Amerifreight who quoted me a lower price than other brokers to ship my SUV from Connecticut to Oregon. He advised a large time window (August 1-14) for pick up. He never bothered to call me to update me on the status of my pick up, so I had to e-mail and call him myself. Three days before I was supposed to move out of state, I called him and left a message. He did not call me back. So I called him again later that day and asked if he'd received my message. He told me he had a lot of messages. I asked him what we were going to do about my car, and he said he'd raised my price by $100. He did not call to ask me about this, or even to inform me that he had raised the price! I reminded him that I had checked the box on the online agreement with Amerifreight saying I did not authorize the company to raise my bid without my permission. He claimed not to know about the contents of this form, which is strange, since he sent it to me when I signed up with his company. I understand that prices sometimes need to be raised in order to be competitive. But a decent broker will call you to tell you that, not raise the price behind your back. A decent broker will also stay in touch with you, since that is why they are being paid a commission.
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501513760-ZE
Quote or Order Cost:
$1375