Company Response Review Report Review
One Major Glitch

Laura Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/3/2015 11:11:00 PM
My initial contact with the company was positive. Lecia was very informative, and I was impressed that this was one company that didn't harass me with phone calls or e-mails.

Lecia gave me what I felt was a fair quote, as I had seen from this website that if your quote is too low, your vehicle just won't get picked up.

Our transport company was A1 Trans. The dispatch person, Leo, was very professional, and helpful.

HOWEVER, and here is where I became unhappy- -the car could not be delivered to the destination, but delivery had to be taken in a parking lot several miles away. This was slightly problematic as the person receiving the car had (ahem) no car. But there is a bus.

But then the drivers texted to say the car would be delivered at 1-2 am. This is not acceptable. No buses run at that hour, and for a four mile journey, no cab would take a person to an empty parking lot in the middle of the night for a $5 fare.

The dispatcher asked if the car could be unloaded and driven to the residence. This seemed like a great solution, and we settled on a REASONABLE time for this to happen. 6-7 am.

The car was delivered at 2:30 am.

It got there, but I can't call this professionalism. Not holding Amerifreight responsible, but the drivers for A1 Trans really dropped the ball in my book.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501516857-DL
Quote or Order Cost:
$1195

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/4/2015 11:35:00 AM
We do understand the inconvenience this may have caused our customer and the person at the point of destination. Unfortunately sometimes carriers may have to make arrangements to pick up or deliver vehicles at more accessible locations and they do try to accommodate customers as best they can, like they did in this case. Customers can always negotiate with carriers regarding the location and time of delivery, but within reason.We value our customers' input and as always do our very best to ensure they have an uneventful, stress free shipment experience.