It is always our goal to secure the lowest price possible for each and every customer based on their individual needs and time constraints. Our agents relay any and all offers given to us by carriers, at which point, it is up to the customer to either accept the offer or decline it and wait for a better price. We also make every attempt to ensure door to door service, however, in some cases, this is not possible due to narrow streets and large car carrier trucks. We apologize that this customer had frustrating experience.