Company Response Review Report Review
Bait and Switch- DO NOT USE

Matthew Zaffaroni Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/23/2018 2:20:00 PM
I used AmeriFreight bc the reviews seemed like the best. I understood the industry in that I was dealing with a broker. Their price was not the lowest but def not the highest. Contact leading up to pick up was decent not great. Things went south at pick up which was 4 days after the agreed upon window. My flight to my new location was already booked so I had to deal with leaving the key hidden and directing the driver to the key. I was told during the process that there were no routes to Arkansas for anywhere close to the price I was quoted so my car ended up being shipped 4 hours from my delivery location. Dealing with moving in was stressful enough, now I had to find a way to get my car from Kansas City. On top of this inconvenience, I still had to pay the same price as if it were delivered to my front door. At the end of all this mess, Danielle, my contact at this company had the nerve to ask me to write her a review and claimed to not remember the 10+ calls I had with her expressing my displeasure. DO NOT BE FOOLED BY THIS COMPANY
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Arkansas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501593700-OS
Quote or Order Cost:
$1300

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/24/2018 12:06:00 AM
We're sorry that this customer's experience was not as expected. Upon looking into his order, the pick up and delivery occurred on the original dates estimated and agreed upon by the customer and carrier. Customers are always provided with all carrier offers and are always able to decline offers that do not fit their time constraints and/or budget.