We deeply apologize to this customer for the awful experience she was put through with the carrier company assigned to transport her vehicle. As a broker who strives to always provide top quality service to our customers, we were completely shocked after reading this review. We have contacted the customer and assured her that she has every right to contact the authorities in this matter. Amerifreight will assist this customer in any way that we can should she choose to move forward in pressing charges. We also contacted the carrier company and were given a different recollection of events. We have since permanently blocked this company from ever doing business with Amerifreight in the future. This carrier was thoroughly vetted prior to dispatch and on the surface showed no signs of problematic behavior or past complaints. The carrier's internal rating was an excellent 98.9% and they were properly insured. While we wish we could have done something to prevent this incident from occurring, at the very least, we will be able to ensure that this carrier never works with our customers again.