The customer shipped at the Economy Standby Rate. Most vehicles that ship this rate get picked within 7th business days. The customer was fully aware that the standby rate was subject to an upgrade option or adding money if we cannot secure a carrier. We continuously tried to find a carrier t our cost even though we hardly benefited at all from this order. We even added $180 to make the rate more acceptable for carriers. Because the customer was not prepared to increase the price or upgrade according to the contract and due to the remoteness of the location, we were not able to arrange a pickup yet. This happens to less than 5% of the customers choosing this rate. Often flexibility and understanding will make the shipment work for both parties.