DO NOT GO WITH THIS COMPANY.
They are unbelievably unprofessional. I got a quote online and was immediately bombarded with emails, asking me to call them. Great, I was expecting above average customer service when I called. From my experience, I recommend that everyone stay away from them.
I am busy with work all week. Today was the only day I had off during their normal business hours, so I tried to call them, over 7 times. I tried calling Whitney Galloway, my agent in the emails I had received, which always went straight to her voicemail. I'd then call the front desk number included in the emails. The first time I called, the front desk person realized that Whitney was my agent, so she told me she'd check to see if Whitney was available, and after 2 minutes, got back to me and said, she'd transfer me to Whitney now who should pick up. That went straight to voicemail again. When I immediately called the front desk back, they stopped picking up my calls.
I then waited an hour or so, then tried calling Whitney again. When I did, I immediately got a text from her (see picture), saying that she was unavailable to take my call at the moment and telling me to text or email and she'd call me back. I waited 5 hours. No call, text, nor email.
I then called the front desk and the person told me, Whitney was OFF TODAY and WOULD RETURN TO WORK TOMORROW. Something doesn't add up here. If she were off work, she would have told me so in the text herself. Also, the front desk person in the morning would have also told me that, instead of trying to transfer me to her after checking with her for a few minutes. So I told this front desk person in the evening (either Jesse or Bobby - information I received from calling a different corporate number and talking to another staff tonight) to get me another agent who was currently available to talk to me, because I don't want to work with Whitney anymore. She said, OK let me check...then guess what, she transferred me to Whitney again, and of course, voicemail. I tried calling back immediately to see what's going on, and they deliberately did not pick up the phone (which was why I looked up a different corporate number to call.)
Unbelievable. I understand if a business is busy or short-staffed or whatnot, but do not repeatedly lie, transfer me to the person when I had asked for someone else, then many times would not pick up after I immediately called back because they didn't want to come up with an excuse for what had just happened.
Can't imagine what their shipping experience would be like, when I couldn't even get a rational, professional person to talk about a simple quote.
