This customer placed his order at the Economy rate, which is a pickup window of an estimated 1-5 days. However, he had only specific dates that pickup could happen. At the Economy rate, which is our discounted rate, the customer must work around the carrier's schedule. (The Priority and Select Rate are designed for customers with specific time frames.) Our team did everything we could to accomodate the customer's particular pickup dates. After several attempts at the Economy rate, we suggested upgrading to Priority so that we could accomodate his specific dates. Fortunately for the customer, we eventually had a carrier who's schedule accomodated the customer's schedule.