Company Response Review Report Review
Poor communication, terrible estimate from AmeriFreight. Driver was great, though!

Not Thrilled Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/6/2021 8:19:00 AM
Went with AmeriFreight as they seemed to be well-regarded as a broker. Spent some time reviewing options more than a month in advance of the move and deciding to ship rather than figure out alternate arrangements (pay a friend to drive, etc). We were assured the quotes are typically very accurate and it would cost about $1,200 with a 3 day pickup window based on the dates & locations we provided. $2,400 and 2 weeks after our desired start date we finally had a driver. There was an offer available earlier and after a quick regroup re: sticker shock (double what we had been quoted) nobody at AmeriFreight responded to calls or emails trying to confirm the order until the next day, and the carrier was already spoken for. It was extra frustrating to receive regular automated text messages throughout that time alerting me that a carrier was available and to contact AmeriFreight immediately. YES - I'm trying to speak with somebody but nothing other than your automated text service bothers to reply. The driver did a great job and delivered the car right within the estimated transit time (7-10 days) and was prompt at returning calls. The only positive part of the process was the person who wasn't an AmeriFreight employee.
Shipment Details
Origin State:
Maine
Pickup:
Late
Destination State:
Montana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/6/2021 5:46:00 PM
We are sorry to hear that this customer was unhappy with the quality of service they received. Prompt communication between our agents and customers is extremely important to us. We have been experiencing a higher than normal call volume, and this issue is in the process of being resolved. We understand this customer's frustrations, and hope that they will allow us another opportunity to assist them and provide the top quality customer service that we are known for. We thank this customer for their feedback.