The customer chose the Economy Rate. It is the lowest shipping rate we offer. As stated in our terms and as explained by each Shipping Agent, if a vehicle does not move after 5 business days at the Economy rate, AmeriFreight will add $50 of our money. If it still has not moved, the customer must be prepared to add money or wait. Since the customer was in a time sensitive situation, our Shipping Agent worked to get a carrier for the best rate for the time frame the customer needed. We apologize that the customer was unhappy with the service. Again, all of our terms are explained upfront on our website and in the order form the customer signed.