Quote Not Honored

C. Walters Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/7/2024 3:56:00 PM
I did my research looking for car transport companies with higher ratings and good BBB scores. Amerifreight was very responsive to my request for a quote and sent me one right away. I had friendly emails with Amerifreight and other companies I was considering. As I moved forward with Amerifreight, I got the agreement to ship with a much higher price than my quote. Nowhere on the website or emails was it made clear that the quote was a starting point of price. My email to them asking about the difference in cost led to a less friendly response and then no more communication. Beware of the higher actual cost of working with Amerifreight!

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/8/2024 4:43:00 PM
Thank you for sharing your experience. We apologize for any confusion regarding pricing. Our economy rate serves as an initial estimate, and the final cost can vary based on the offers we receive from carriers. We aim to provide a range of options so you can choose the best match for your budget and timeline. Our goal is to find a carrier that aligns as closely as possible with the original quote, but market conditions can sometimes affect the final price. Please know that you always have full control over accepting or declining a carrier's offer. We're sorry for any miscommunication and appreciate your feedback.